Admissions FAQ
We Appreciate You
We know how difficult this can be. We are here to help answer questions and provide support, without any obligation on your side.
On this page, we have put together some general questions that many families have asked us. We hope nobody feels unsupported after they have contacted us.
Since we haven’t been able to connect directly yet, we wanted to at least provide some general answers.
Please know we are also here to answer any of your questions not listed here.
General Questions
How long does it take to start treatment?
The time frame can vary but the on average it takes 3 days to complete the admissions process.
How long is the program?
There are multiple factors that can affect the length of the program. With different levels of care and different diagnoses especially, it can be difficult to determine a specific number of days up front. Each client is different and the length of program is more about successful outcomes. There are average lengths of stay for each of our programs, but before we connect, there is no number that would be accurate.
What levels of care do you offer?
We offer Residential Treatment and Outpatient Treatment, including both Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP).
We offer multiple levels of care, for two reasons. The first is to ensure we can match you with the appropriate level of care for now. The second is so that if a different level of care becomes appropriate, we can provide a seamless transition and good continuity of care for our clients.
What is included in the programs?
Each client in our programs is on a personalized treatment plan that includes a specific combination of psychiatry, individual therapy, family therapy, and group therapies.
Insurance Questions
Do you accept my insurance?
We are able to work with nearly all insurance providers. We are in-network with some and we will work with your insurance company to determine the specific details and costs associated with treatment at our programs.
Do you accept Medicare/Medicaid?
Unfortunately, at this time we are unable to work with Medicare and Medicaid insurances.
How do I find out what benefits I have?
There are generally two ways to determine your specific insurance benefits.
By contacting us and having your insurance card handy, we can contact your insurance and provide you with the benefits information for your policy. We are also able to answer many of your questions about benefits upon receipt of the information from your provider.
You can also reach out to the member services department at your provider. The phone number for this is often located on your insurance card.
Can you help me check my benefits?
We are able to help you check your benefits and we are more than happy to do so, with no commitment from you.
If you would like us to help you determine and understand your benefits, just contact us and let us know. With your insurance card and a few questions, we can contact your provider and get your benefits information for you.
Still Have Questions?